acc444 Privacy Policy
— Your Data, Our Responsibility

acc444 is committed to maintaining a secure and transparent relationship with you. We collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for transaction processing only)
• Deposit and withdrawal history
• Bonus and promotion usage records

1.3 Technical and Device Information

• IP address and browser information
• Device type and operating system
• Cookie and session data
• Website access times, page visits, and click patterns

1.4 Gaming Activity Information

• Betting history and game activity
• Win and loss records
• Favourite games and categories

We use the collected information for the following purposes:

• Account Registration and Verification: To confirm your identity and create a secure account.
• Financial Transaction Processing: To keep deposits, withdrawals, and bonus payments smooth and secure.
• Customer Support: To assist with your questions, complaints, or issues via 24/7 live chat and email.
• Platform Improvement: To further improve the user experience and add new features.
• Promotional Communication: To send you information about new offers, bonuses, and tournaments with your consent.
• Fraud Prevention: To ensure account security and detect suspicious activity.
• Responsible Gaming: To analyse playing patterns and, where needed, provide support and impose limits.

acc444 may share your personal information with third parties in the following limited circumstances:

3.1 Payment Processors

Necessary information may be shared with bKash, Nagad, Rocket, and approved banking services to complete transactions. This information is used solely for transaction processing.

3.2 Technology Partners

Game providers such as Pragmatic Play, Spribe, JILI, and other approved suppliers may access relevant data to operate gaming activities.

3.3 Legal Obligations

We may be legally required to disclose information in response to applicable laws, court orders, or requests from regulatory authorities.

3.4 Fraud and Security

Information may be disclosed where necessary to prevent money laundering or ensure cybersecurity.

The acc444 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core platform functionality.
• Functional Cookies: Used to remember your preferences such as language, theme, and game settings.
• Analytics Cookies: Collect statistics to monitor and improve website usage.

4.2 Cookie Control

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may disrupt the proper functioning of the platform and cause login issues.

acc444 uses industry-standard technical measures to protect your personal and financial information:

• SSL Encryption: All data transfers on our website and app are secured with SSL/TLS encryption.
• Firewall and Cybersecurity: Multiple layers of security are active to prevent unauthorised access.
• Limited Data Access: Only authorised staff may access personal information for specific, necessary purposes.
• Regular Security Audits: Periodic security checks are conducted to identify and address system vulnerabilities.
• Two-Step Verification: An additional verification layer for important account actions.

acc444 retains your information according to the following guidelines:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial records and transaction history may be retained for a set period after account closure for legal and regulatory purposes.
• Minimum Retention Policy: Once the purpose has been fulfilled, data is securely deleted or anonymised.

As a user of the acc444 platform, you have the following rights:

7.1 Right to Access Data

You may contact us at any time to request a copy of the information we hold about you.

7.2 Right to Correct Data

You may request corrections if any of your personal information is inaccurate. Identity verification may be required for changes to core account details.

7.3 Right to Delete Data

You may request to close your account. However, some information may need to be retained for a set period due to legal or regulatory obligations.

7.4 Right to Opt Out of Promotional Communication

Contact our customer support team to stop receiving marketing emails or notifications.

acc444 is a responsible gaming platform. Our services are intended for users aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has used our platform, we will immediately close their account and delete the associated information.

acc444 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Publishing a notice on the website's main page.
• Sending update information to your registered email.
• Changing the "Last Updated" date at the top of the page.

Continued use of our platform after any changes means you are considered to have agreed to the updated policy. We recommend you review this policy periodically.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our privacy team will process your request in a timely manner with the greatest care and sincerity.

Related Policies

Please also read our other important documents: